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Cancellation / Refund Policies

Cancellations, refunds, and replacements are at the sole discretion of GIRI and will be processed only after one-to-one email communication with the customer who placed the order on our website.

Offers, discounts, special packs, shipping times, processing times, and products displayed on www.giri.in apply only to orders placed and paid for online and are not valid at our retail outlets.

How do I cancel an order?

You can cancel your order online within 24 hours of placing it. Your full order amount will be refunded. However, an order cannot be cancelled once the item has been delivered to you.

Can I cancel a part of the order?

No. Partial cancellation is not allowed.

How long will it take to process my cancellation request?

Once your cancellation request is submitted, it will take 1–2 business days to process, and 3–4 business days to initiate your refund. You'll receive an email notification. The refund will be initiated once we receive the returned item from the courier.

Whom should I contact for refund assistance?

Refunds will be processed only after email communication. Refunds will be transferred to an Indian nationalised bank account, even if the payment was made from outside India via CCAvenue or PayPal.

Refund Scenarios

  • Cancellation after delivery: Refunds only for the product value. Shipping & payment gateway charges will not be refunded.
  • Cancellation after dispatch but before delivery: Refunds only for the product value. Shipping & payment gateway charges will not be refunded.
  • Cancellation before dispatch: Full refund including product value, shipping charges, and gateway fees.

Please email your local bank account details to sales@giri.in:

  • Beneficiary Name
  • Account Number
  • Bank Name & Branch
  • IFSC Code
  • Mobile Number

Processing may take 7–10 business days. Refund confirmation will be emailed.

Damages & Claims

GIRI follows strict packaging and shipping guidelines. However, we cannot be held responsible for damages caused during transit or due to mishandling beyond our control.

Damages due to misuse, improper application, or negligence are not eligible for refund or replacement.

Returns Process

Customers must record a video while unpacking the shipment to validate any damage claim. Without this video, return requests may be rejected.

Non-entertainment of Returns

Since GIRI manufactures and warehouses its own products, we cannot accept returns like other marketplaces. However, replacements are accepted.

A request for replacement must be raised within 10 days from receipt of goods.

Replacement Address

GIRI TRADING AGENCY PRIVATE LIMITED
372/1, Mangadu Pattur Koot Road,
Mangadu,
Chennai - 600122, INDIA.

The customer is responsible for paying the shipping cost for both return and replacement. Tracking details must be shared with us by email, referencing the original order number.

Shipping charges already incurred are non-refundable. Delivery time for exchanges may vary based on your location.